*1. Eligibility for Refunds*
- Refunds are available for items returned within 30 days of delivery.
- Items must be in their original condition, unused, and with all original packaging and tags.
- Custom or personalized items are not eligible for refunds unless they arrive damaged or defective.
*2. Process for Refunds*
- To request a refund, please contact our customer service team at refunds@nyulposh.com with your order number and reason for the refund.
- We will provide you with a return authorization number and instructions on how to return your item.
*3. Shipping Costs for Returns*
- Customers are responsible for return shipping costs unless the item is damaged or defective.
- If the return is due to our error (you received an incorrect or defective item), we will cover the return shipping costs.
*4. Inspection and Approval*
- Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10 business days.
*5. Partial Refunds*
- Partial refunds may be granted in certain situations, such as items that are returned after the 30-day return period, items not in their original condition, or items with missing parts not due to our error.
*6. Late or Missing Refunds*
- If you haven’t received a refund within 10 business days of approval, please first check your bank account again.
- Then contact your credit card company, as it may take some time before your refund is officially posted.
- If you’ve done all of this and still have not received your refund, please contact us at support@nyulposh.com.
*7. Exchanges*
- If you need to exchange an item for a different size or color, please contact us at exchanges@nyulposh.com.
- We will ship the replacement item once we receive the original item and inspect its condition.
*8. Non-Refundable Items*
- Custom or personalized items
- Items marked as final sale
*Contact Us*
- If you have any questions or concerns about our refund policy, please contact us at support@nyulposh.com.
- Refunds are available for items returned within 30 days of delivery.
- Items must be in their original condition, unused, and with all original packaging and tags.
- Custom or personalized items are not eligible for refunds unless they arrive damaged or defective.
*2. Process for Refunds*
- To request a refund, please contact our customer service team at refunds@nyulposh.com with your order number and reason for the refund.
- We will provide you with a return authorization number and instructions on how to return your item.
*3. Shipping Costs for Returns*
- Customers are responsible for return shipping costs unless the item is damaged or defective.
- If the return is due to our error (you received an incorrect or defective item), we will cover the return shipping costs.
*4. Inspection and Approval*
- Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10 business days.
*5. Partial Refunds*
- Partial refunds may be granted in certain situations, such as items that are returned after the 30-day return period, items not in their original condition, or items with missing parts not due to our error.
*6. Late or Missing Refunds*
- If you haven’t received a refund within 10 business days of approval, please first check your bank account again.
- Then contact your credit card company, as it may take some time before your refund is officially posted.
- If you’ve done all of this and still have not received your refund, please contact us at support@nyulposh.com.
*7. Exchanges*
- If you need to exchange an item for a different size or color, please contact us at exchanges@nyulposh.com.
- We will ship the replacement item once we receive the original item and inspect its condition.
*8. Non-Refundable Items*
- Custom or personalized items
- Items marked as final sale
*Contact Us*
- If you have any questions or concerns about our refund policy, please contact us at support@nyulposh.com.