*1. Return Period*
- You can return any item within 30 days of delivery for a full refund or exchange.
*2. Conditions for Returns*
- Items must be in their original condition, unused, and with all original packaging and tags.
- Custom or personalized items are not eligible for returns unless they arrive damaged or defective.
*3. Return Process*
- To initiate a return, please contact our customer service team at returns@nyulposh.com with your order number and reason for return.
- We will provide you with a return authorization number and instructions on how to return your item.
*4. Shipping Costs for Returns*
- Customers are responsible for return shipping costs unless the item is damaged or defective.
- If the return is due to our error (you received an incorrect or defective item), we will cover the return shipping costs.
*5. Refunds*
- Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10 business days.
*6. Exchanges*
- If you need to exchange an item for a different size or color, please contact us at exchanges@nyulposh.com.
- We will ship the replacement item once we receive the original item and inspect its condition.
*7. Damaged or Defective Items*
- If you receive a damaged or defective item, please contact us within 7 days of delivery at support@nyulposh.com.
- We will arrange for a replacement or refund, including shipping costs.
*8. Non-Returnable Items*
- Custom or personalized items
- Items marked as final sale
*Contact Us*
- If you have any questions or concerns about our return policy, please contact us at support@nyulposh.com.
- You can return any item within 30 days of delivery for a full refund or exchange.
*2. Conditions for Returns*
- Items must be in their original condition, unused, and with all original packaging and tags.
- Custom or personalized items are not eligible for returns unless they arrive damaged or defective.
*3. Return Process*
- To initiate a return, please contact our customer service team at returns@nyulposh.com with your order number and reason for return.
- We will provide you with a return authorization number and instructions on how to return your item.
*4. Shipping Costs for Returns*
- Customers are responsible for return shipping costs unless the item is damaged or defective.
- If the return is due to our error (you received an incorrect or defective item), we will cover the return shipping costs.
*5. Refunds*
- Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10 business days.
*6. Exchanges*
- If you need to exchange an item for a different size or color, please contact us at exchanges@nyulposh.com.
- We will ship the replacement item once we receive the original item and inspect its condition.
*7. Damaged or Defective Items*
- If you receive a damaged or defective item, please contact us within 7 days of delivery at support@nyulposh.com.
- We will arrange for a replacement or refund, including shipping costs.
*8. Non-Returnable Items*
- Custom or personalized items
- Items marked as final sale
*Contact Us*
- If you have any questions or concerns about our return policy, please contact us at support@nyulposh.com.