[6:45 pm, 26/7/2024] vr: *Shipping Policy*
*1. Shipping Methods and Delivery Times*
- We offer standard, expedited, and overnight shipping options for all our products, including carpets, rugs, cushions, and pouffes.
- Orders are processed and shipped within 2-3 business days.
- Delivery times are as follows:
- Standard Shipping: 7-10 business days
- Expedited Shipping: 3-5 business days
- Overnight Shipping: 1-2 business days
*2. Shipping Rates*
- Shipping rates are calculated at checkout based on the weight and destination of your order.
- Free standard shipping on orders over $100 within the continental United States.
*3. International Shipping*
- We ship to select international destinations.
- International shipping rates and delivery times vary by destination.
- Customers are responsible for any customs duties and taxes.
*4. Order Tracking*
- Once your order is shipped, you will receive a tracking number via email.
- You can track your order on our website or the carrier’s website.
*5. Shipping Restrictions*
- We do not ship to PO Boxes or APO/FPO addresses.
- Some items, especially large carpets and rugs, may have additional shipping restrictions due to size, weight, or destination.
*6. Damaged or Lost Packages*
- If your package arrives damaged, please contact us within 7 days of delivery.
- If your package is lost, please contact us for assistance with a replacement or refund.
*7. Address Changes*
- Please ensure your shipping address is correct at checkout.
- Address changes can only be made within 24 hours of placing your order.
*8. Returns and Exchanges*
- Please refer to our Return Policy for information on returning or exchanging items.
*Contact Us*
- If you have any questions or concerns about our shipping policy, please contact us at support@nyulposh.com.
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Feel free to adjust any sections to better fit your specific needs and preferences.
[6:46 pm, 26/7/2024] vr: Here's a tailored return policy for Nyul Posh:
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*Return Policy*
*1. Return Period*
- You can return any item within 30 days of delivery for a full refund or exchange.
*2. Conditions for Returns*
- Items must be in their original condition, unused, and with all original packaging and tags.
- Custom or personalized items are not eligible for returns unless they arrive damaged or defective.
*3. Return Process*
- To initiate a return, please contact our customer service team at returns@nyulposh.com with your order number and reason for return.
- We will provide you with a return authorization number and instructions on how to return your item.
*4. Shipping Costs for Returns*
- Customers are responsible for return shipping costs unless the item is damaged or defective.
- If the return is due to our error (you received an incorrect or defective item), we will cover the return shipping costs.
*5. Refunds*
- Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10 business days.
*6. Exchanges*
- If you need to exchange an item for a different size or color, please contact us at exchanges@nyulposh.com.
- We will ship the replacement item once we receive the original item and inspect its condition.
*7. Damaged or Defective Items*
- If you receive a damaged or defective item, please contact us within 7 days of delivery at support@nyulposh.com.
- We will arrange for a replacement or refund, including shipping costs.
*8. Non-Returnable Items*
- Custom or personalized items
- Items marked as final sale
*Contact Us*
- If you have any questions or concerns about our return policy, please contact us at support@nyulposh.com.
*1. Shipping Methods and Delivery Times*
- We offer standard, expedited, and overnight shipping options for all our products, including carpets, rugs, cushions, and pouffes.
- Orders are processed and shipped within 2-3 business days.
- Delivery times are as follows:
- Standard Shipping: 7-10 business days
- Expedited Shipping: 3-5 business days
- Overnight Shipping: 1-2 business days
*2. Shipping Rates*
- Shipping rates are calculated at checkout based on the weight and destination of your order.
- Free standard shipping on orders over $100 within the continental United States.
*3. International Shipping*
- We ship to select international destinations.
- International shipping rates and delivery times vary by destination.
- Customers are responsible for any customs duties and taxes.
*4. Order Tracking*
- Once your order is shipped, you will receive a tracking number via email.
- You can track your order on our website or the carrier’s website.
*5. Shipping Restrictions*
- We do not ship to PO Boxes or APO/FPO addresses.
- Some items, especially large carpets and rugs, may have additional shipping restrictions due to size, weight, or destination.
*6. Damaged or Lost Packages*
- If your package arrives damaged, please contact us within 7 days of delivery.
- If your package is lost, please contact us for assistance with a replacement or refund.
*7. Address Changes*
- Please ensure your shipping address is correct at checkout.
- Address changes can only be made within 24 hours of placing your order.
*8. Returns and Exchanges*
- Please refer to our Return Policy for information on returning or exchanging items.
*Contact Us*
- If you have any questions or concerns about our shipping policy, please contact us at support@nyulposh.com.
---
Feel free to adjust any sections to better fit your specific needs and preferences.
[6:46 pm, 26/7/2024] vr: Here's a tailored return policy for Nyul Posh:
---
*Return Policy*
*1. Return Period*
- You can return any item within 30 days of delivery for a full refund or exchange.
*2. Conditions for Returns*
- Items must be in their original condition, unused, and with all original packaging and tags.
- Custom or personalized items are not eligible for returns unless they arrive damaged or defective.
*3. Return Process*
- To initiate a return, please contact our customer service team at returns@nyulposh.com with your order number and reason for return.
- We will provide you with a return authorization number and instructions on how to return your item.
*4. Shipping Costs for Returns*
- Customers are responsible for return shipping costs unless the item is damaged or defective.
- If the return is due to our error (you received an incorrect or defective item), we will cover the return shipping costs.
*5. Refunds*
- Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10 business days.
*6. Exchanges*
- If you need to exchange an item for a different size or color, please contact us at exchanges@nyulposh.com.
- We will ship the replacement item once we receive the original item and inspect its condition.
*7. Damaged or Defective Items*
- If you receive a damaged or defective item, please contact us within 7 days of delivery at support@nyulposh.com.
- We will arrange for a replacement or refund, including shipping costs.
*8. Non-Returnable Items*
- Custom or personalized items
- Items marked as final sale
*Contact Us*
- If you have any questions or concerns about our return policy, please contact us at support@nyulposh.com.